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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | How do I delete the software? | |
| To delete an application:
On your BlackBerry, go to the software's icon and select it (make sure not to open the software and to just highlight it). Open the menu and select "Delete".
If the "Delete" menu item is not available, please do the following instead:
On your BlackBerry, go to "Options". Select "Applications" (select "Advanced Options" first if this is missing). Choose the application you wish to remove and select "Delete" from the menu.
If the software does not appear in th |
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| Where can I find the software version number? | |
| To find the version number for an application:
Option 1:
For OS 6.0:
On the BlackBerry's Home screen, tap "All", then open "Options".
Select "Device" > "Application Management".
Scroll to the Application. The number beside it is the version number.
For Previous OS versions:
On your BlackBerry, go to "Options". Select "Applications" (select "Advanced Options" first if this is missing). Scroll to the Application. The number beside it is the version number.
Option 2:
Open the Blac |
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| You receive the following error message when installing the program: "The following modules could not be loaded because their digital signatures were invalid." | |
| This is caused when attempting to install a third party application on a BlackBerry handheld that contains an IT Policy restricting the installation of third party applications. To resolve this you must contact your BlackBerry Enterprise Server administrator to modify the IT Policy, removing the restriction from installing third party applications. |
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| Where can I find my BlackBerry's OS version? | |
| On your BlackBerry, go to "Options" and select "About". The OS version is located here. It has the word "Platform" to the right of it. |
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| Where can I find my BlackBerry's Pin number? | |
| On your BlackBerry, go to "Options" and select "Status". The Pin number is displayed here.
Please Note: Some characters look very similar on the Blackberry's screen. For example, 8's and B's. Also, D's, 0's (zeros) and O's (capital letter O). The PIN should be made up of only the numbers 0-9 and the letters A-F. |
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| When you try loading any software using the BlackBerry Desktop Manager, you receive the following error: "No additional applications designed for your handheld were found". | |
| This occurs if you have the Desktop Manager software installed but are missing the Handheld Software (ie: your BlackBerry's operating system). Both need to be installed before any software can be added to your BlackBerry. You can find the Handheld software on your carrier's website. |
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| How do I restore my data? | |
| Here is how you can Restore your data:
For BlackBerry Desktop Software 6.0:
Load the Blackberry Desktop Manager.
Click "Device".
Select "Restore".
Select a backup file.
Choose Select device data and settings.
Select the software you wish to restore and click "Restore".
A warning will appear that all data will be replaced with a backup file. Click "Yes".
When the process is complete, disconnect the BlackBerry from the computer.
For older version of the BlackBerry Desktop Software |
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| How do I backup my data? | |
| Here is how you can Backup your data:
For BlackBerry Desktop Software 6.0:
Load the Blackberry Desktop Manager.
Click "Device".
Select "Back up".
Choose "Custom".
Select the software you wish to backup.
Press the "Back up" button.
For older version of the BlackBerry Desktop Software:
Load the Blackberry Desktop Manager.
Select "Backup and Restore".
Select "Advanced".
On the right hand side are the Handheld Databases.
Select the appropriate software name and click the arrow p |
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| How do I move the software to a new device? | |
| You will need to re-install the application onto your new BlackBerry.
Re-download the software from where you have purchased it and install it.
To move the data, you will need to perform a Backup on your old BlackBerry (or use an existing backup file that was already created) and then perform a Restore on your new one.
Here is how you can Backup your data:
For BlackBerry Desktop Software 6.0:
Load the Blackberry Desktop Manager.
Click "Device".
Select "Back up".
Choose "Custom".
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| Direct connection always asks permission to connect | |
| If the "Firewall" is turned off, a prompt will appear each time, asking to accept the connection.
You can fix this by turning on your Firewall.
From your BlackBerry's home screen, go to "Options", "Security Options", "Firewall". Change the "Status" to "Enabled". |
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| Error 907 invalid COD during installation | |
| This error message often occurs when using the WAP browser to install an application. Please go back to the main screen and try to run the BlackBerry Browser instead. You can also try the following:
Open your Browser and select "Options" from the menu.
Select "General Properties" and try changing the "Default Browser" option.
Please also check the following:
Go to "Options", "Advanced", "Service Book".
Is there an entry called "CMIME"?
Here is another thing that may resolve the issue:
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| Can I install the software on a memory card (SD Card)? | |
| The software cannot be installed onto the memory card. This applies to any software because the BlackBerry has been designed this way. |
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| I receive this error: "This message is used to carry data between the BlackBerry handheld and an associated server." | |
| This is an issue with your BlackBerry settings.
Problem:
Getting mails containing: Message used to carry data from the blackberry handheld and an associated server
With an attachment on it called: etp.dat
Solution:
If you are using mobile email:
Go to settings, service book, delete the service books. Then send out the service books again from your Blackberry Internet Account.
If you are using your own BES:
You need to revert to your BES Admin to get service books refreshed. |
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| How to remove the keyboard on the BlackBerry Storm? | |
| You will need to disable the "Compatibility Mode".
How to disable the "Compatibility Mode":
From your BlackBerry's main screen, go to "Options", "Advanced Options", then "Applications". Highlight our application name but do not click. Open the menu and select "Disable Compatibility Mode".
If the compatibility mode option is not available, try the following:
Highlight our program's icon and open the menu. You may be able to disable the compatibility mode from here instead.
If you have |
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| The number 1 key is missing on the BlackBerry Storm | |
| Please make sure that you have disabled the "Compatibility Mode".
How to disable the "Compatibility Mode":
From your BlackBerry's main screen, go to "Options", "Advanced Options", then "Applications". Highlight our application name but do not click. Open the menu and select "Disable Compatibility Mode".
If the compatibility mode option is not available, try the following:
Highlight our program's icon and open the menu. You may be able to disable the compatibility mode from here instead. |
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| The software icon is missing | |
| If the icon is missing, try performing a hard reboot. To do this, remove and re-insert your BlackBerry's battery. This will usually fix the issue.
If it is still missing, the first step is to confirm that the application was successfully installed on your device. Here is how:
For OS 6.0:
On the BlackBerry's Home screen, tap "All", then open "Options".
Select "Device" > "Application Management".
Please make sure that the software is in this list. If the application is not here, you will |
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| How do I upgrade my BlackBerry's OS version? | |
| To upgrade your BlackBerry's operating system, you can download the latest handheld software from your carrier's website.
Here is a link with most of the carrier's download links:
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads |
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| Where can I find the product manual? | |
| You can find all our product manuals here:
http://javatekmedia.com/manuals.html |
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| How long will the Trial version last? | |
| The trial version will last one week. |
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| How to enable landscape mode on the BlackBerry Storm | |
| You will need to disable the "Compatibility Mode".
How to disable the "Compatibility Mode":
From your BlackBerry's main screen, go to "Options", "Advanced Options", then "Applications". Highlight our application name but do not click. Open the menu and select "Disable Compatibility Mode".
If the compatibility mode option is not available, try the following:
Highlight our program's icon and open the menu. You may be able to disable the compatibility mode from here instead.
If you have |
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| How can I automatically backup my software's data? | |
| A backup of our software's data can be automatically created using the BlackBerry Desktop Manager.
Select "Backup and Restore".
Under "Backup", select "Options".
Edit the "Automatic backup settings" area to meet your criteria.
When you plug in your device, based on your settings it will now backup your whole BlackBerry device automatically, which will include our software as well.
You can then use the "Restore" or "Advanced" feature to retrieve our software's data at any time. |
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| You receive this error: "Uncaught exception: java.lang.Error" when starting the software | |
| If you receive this error: "Uncaught exception: java.lang.Error", it is usually because of an installation problem. Please try these solutions:
Load the Blackberry Desktop Manager.
Select "Backup and Restore".
Select "Advanced".
On the right, select the software giving you this error message.
Press "Clear".
Try starting the software.
If the above solution did not work, please try the following:
Uninstall the software from your device.
Perform a hard reboot. To do this, remove an |
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| I trying restoring my data without getting any errors, but the data still isn't in the software. | |
| Please perform a hard reboot. To do this, remove and re-insert your BlackBerry's battery.
After rebooting, make sure not to open the software application.
Perform the Restore by following these steps:
Load the Blackberry Desktop Manager.
Select "Backup and Restore".
Select "Advanced".
Go to "File" in the menu bar and select "Open".
Select your backup file.
On the left hand side are the Local Databases.
Select the software you wish to restore on the left and click the arrow pointi |
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| When restoring my data, it stops at an entry and gives an error | |
| When restoring your data from a backup file, if it stops during the transfer at a certain entry giving an error, please follow these steps:
Uninstall your current version from the BlackBerry.
Re-download the software from where you have purchased it and install it.
Download and install the latest version of the BlackBerry Desktop Manager.
http://na.blackberry.com/eng/services/desktop
Once installed, perform a hard reboot on your BlackBerry. To do this, remove and re-insert your Blac |
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| When restoring a database it is grayed out and give this error: "Databases that are unavailable in the list have been configured for wireless synchronization or wireless backup and are read-only" | |
| In a BlackBerry Enterprise Server (BES) environment, you may receive this error when trying to restore your data:
"Databases that are unavailable in the list have been configured for wireless synchronization or wireless backup and are read-only. You cannot restore or clear them."
Here is a solution to will allow you to restore the data:
Go to "Options", "Advanced Options", "Service Books".
Select the Desktop [Sync] service book, open the menu and select "Delete" (leave this screen open s |
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| How to install the software using the BlackBerry Desktop Manager | |
| Make sure you have the latest version of the BlackBerry Desktop Manager software installed on your computer. You can download it here:
http://na.blackberry.com/eng/services/desktop
Installing the software:
Open the BlackBerry Desktop Manager
Connect your BlackBerry to your computer via the USB cable
Select "Application Loader"
Select "Add/Remove Applications"
Click the "Browse" button
Select the ALX file included with our software (you should have the ALX and COD file in this same dire |
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| How to view the applications running on your BlackBerry | |
| To see what applications are open on your device, try the following:
From the BlackBerry's icons screen, open the menu and select "Switch Application".
If this option is not available, try the following instead:
Hold the Alt key and press the Escape key
Continue to hold Alt key and use the trackball to view the open applications (Release the Alt key to select an application)
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| How to transfer files between your device and computer | |
| There are two methods for transferring files between your device and computer:
Method 1: Transfer a file between your device and your computer in mass storage mode
Mass storage mode enables you to transfer files between a media card in your BlackBerry® device and your computer when you connect your device to your computer.
1. Connect your device to your computer.
2. On the Home screen or in the Settings folder of your device, click Memory.
3. Set the Mass Storage Mode Suppor |
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| How do I start an application? | |
| To run a new application:
After installing an application, a new icon should be added to your main icons screen. Click on this icon to start the application.
For OS 6.0:
Make sure the top navigation bar (where it displays the different views such as "All", "Favorites", "Media", etc..) is set to "All".
For Previous OS versions:
If the icon is not on the main screen, make sure to check all the folders as well (especially the "Downloads" folder).
If the icon seems to be missing, try p |
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