19 Jun 2013
The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.
trackIT: Vehicle Edition
Auto Redial Pro
There is no main menu image on the Bold or Storm devices.
How can I print the reports?
Can I enter a starting location for a trip?
How to test your device for compatibility
Will it automatically try to redial every time?
How to use the "No Delay" option
MP3 Ringtone Creator
trackIT: TimeZone Edition
How do I create a Ringtone?
Some or all songs are not loading
Why does the software take so long to load all the songs?
How to duplicate a timezone
Cannot scroll pages to view more time zones
Can the software display 12 and 24 hour time formats?
Card Pack Gold
The theme is not available
How do I activate my theme?
Where are the hidden docks on the Torch (9800)?
Turning the sound off
trackIT: Expense Edition
Free US Time Zones Screensaver
Can I export to the latest versions of Quicken?
What shortcut keys are available?
Do I get a separate expense screen per account?
Why is there a Registration option?
How do I use the screen saver?
trackIT: Custom Edition
trackIT: Currency Edition
Data entries are missing
Can I import data into an existing table?
Can the database be stored on the memory card (SD Card)?
Can other currencies be added?
How can I cancel my subscription?
How do I renew my subscription?
Video Caller ID and Photo Caller ID Deluxe
No sounds for email, text messages, etc...
Can I have the video sound play if Holstered or not flipped open?
Can I add a password for the lock screen?
No sound playing
After closing the program, I seem to be missing some memory
Product Support (112)
BlackBerry FAQ (29)
BlackBerry App World Issues (6)
-- Entire Support Site --
Submit a Ticket
Help Desk Software by Kayako eSupport v3.50.05